Returns & Exchanges

Last Updated: August 10, 2026

At Fracerz, we want you to feel confident about your purchase. If an eligible non-customized item does not meet your expectations, you may request a return or exchange in accordance with the conditions below.

Please review this policy carefully before sending any product back to us.

1. Return & Exchange Window

For most eligible non-customized products, return or exchange requests must be submitted within 30 business days from the original shipping date.

To begin a return or exchange, please contact our Customer Service team before sending the item back.

Email: linneastrosin8@gmail.com

Please include your order number, the product you wish to return, and the reason for your request.

Returns sent without prior authorization may not be accepted or processed.

2. Customized Products

Customized or personalized products are made specifically according to an individual customer's request.

Once a customized order has entered processing or production, it generally cannot be returned, exchanged, or refunded, except where required by applicable law or where the item arrives defective, damaged, or materially different from what was ordered.

Because personalized products cannot normally be resold to another customer, please review all customization details carefully before completing your purchase.

3. Items Eligible for Return

To qualify for a return, the product must generally:

• Be within the applicable return period;

• Be unused and unworn;

• Be unwashed;

• Be undamaged;

• Be free from alterations;

• Include the original packaging where reasonably possible;

• Include any accessories, components, or materials originally supplied with the product.

We reserve the right to decline a return if the product shows signs of use, washing, damage, modification, misuse, or other conditions that make it unsuitable for resale.

4. Items That Cannot Be Returned or Exchanged

Unless otherwise required by applicable law, the following items are generally not eligible for return or exchange:

• Customized or personalized products after processing has begun;

• Products clearly marked as Final Sale or Non-Returnable;

• Certain limited-time promotional items where the promotion specifically states that returns are not accepted;

• Complimentary gifts or free promotional products;

• Products that have been worn, washed, damaged, altered, or used;

• Items returned without an approved return request.

If you are unsure whether your item is eligible, please contact us before shipping it back.

5. How to Request a Return

Please follow these steps:

Step 1 — Contact Us

Email linneastrosin8@gmail.com with:

• Your order number;

• The name of the item you wish to return;

• The reason for the return;

• Relevant photographs if the item is damaged, defective, or incorrect.

Step 2 — Wait for Return Instructions

If your request is approved, our Customer Service team will provide the appropriate return instructions and return address.

Please do not send the package before receiving these instructions.

Step 3 — Prepare Your Package

Place the item securely in suitable packaging. We recommend including the original packaging and all relevant accessories where possible.

Step 4 — Ship the Return

Send the package using a reliable postal or courier service.

We strongly recommend using a trackable shipping method and keeping your shipping receipt until the return has been completed.

6. Important Return Address Notice

Do not automatically send returned products to the address printed on the original parcel, shipping label, or package.

The shipping origin shown on your parcel may not be the authorized return facility.

Returning an item to an unapproved address may cause delays, additional costs, or prevent us from locating and processing your return.

Please contact Customer Service first to obtain the correct return address for your order.

7. Return Shipping Costs

Unless the return results from an error on our part, the customer is generally responsible for the cost of sending the product back to us.

Examples may include returns due to:

• Change of mind;

• Personal preference;

• Ordering the wrong item;

• Ordering the wrong size or variation;

• No longer wanting the product.

Return postage costs vary depending on the destination, carrier, parcel weight, and shipping method selected.

We recommend checking available shipping options with your local postal service or courier and selecting a reasonably priced trackable service.

Freight Collect / Cash-on-Delivery Returns

We do not accept return parcels shipped using Freight To Collect (FTC), Cash on Delivery, or any similar method that requires Fracerz to pay shipping charges upon receipt.

Packages sent using these methods may be refused.

8. Incorrect, Damaged, or Defective Products

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number;

• A description of the issue;

• Clear photographs or videos showing the problem where appropriate.

We will review the information and provide an appropriate solution based on the circumstances.

Please do not discard the product or its packaging until your request has been reviewed.

9. Inspection of Returned Products

Once your return arrives at the designated return facility, the item may be inspected to confirm that it meets the conditions stated in this policy.

Please allow approximately 5 business days after delivery of the returned package for the initial inspection and processing of an eligible return.

Processing times may occasionally vary depending on return volume, holidays, or additional verification requirements.

If the return is approved, we will initiate the applicable refund and send you a confirmation.

10. Refund Processing

Approved refunds are generally issued to the original payment method used for the purchase.

After Fracerz submits the refund, additional time may be required for your bank, credit card issuer, PayPal, or other payment provider to post the funds to your account.

Depending on your financial institution, this process may take approximately 10–30 business days.

Please note that once the refund has been submitted by us, the remaining processing time is primarily determined by your bank or payment provider and is outside our direct control.

If the refund does not appear after the expected processing period, we recommend contacting your card issuer, bank, or payment provider for further assistance.

11. Original Shipping Charges

Unless otherwise required by law or specifically confirmed by our Customer Service team, the original shipping charges are non-refundable.

Any optional shipping protection, shipping guarantee, priority processing, or similar service fee may also be non-refundable once the service has already been provided.

If the return is caused by an error attributable to Fracerz, different arrangements may apply.

12. Exchanges

If you would like to exchange an eligible item, please contact Customer Service within the applicable return period.

Exchange availability depends on current inventory.

If the requested replacement item is unavailable, we may offer another available option or process the return according to the circumstances.

Customers should not send an item back for exchange until return instructions have been provided.

13. Products Not Purchased From Fracerz

Please verify the contents of your return package carefully before shipping it.

Fracerz is not responsible for products, accessories, personal belongings, or other items that were not purchased from fracerz.com but are accidentally included in a return parcel.

We cannot guarantee that mistakenly returned third-party items can be located or sent back.

14. Restocking Fees

Fracerz does not currently charge a restocking or relisting fee for approved returns.

Customers may still be responsible for applicable return shipping costs as described above.

15. Return Tracking

Until a returned package has been successfully delivered to the authorized return location, the sender remains responsible for the shipment.

For this reason, we recommend:

• Using a trackable postal or courier service;

• Keeping the tracking number;

• Retaining proof of postage;

• Packaging the product securely.

We cannot guarantee reimbursement for returned packages that are lost before reaching the designated return facility.

16. Contact Us

For questions about returns, exchanges, damaged products, or refund status, please contact our Customer Service team:

Website: fracerz.com
Email: linneastrosin8@gmail.com

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

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